We're Here toHelp You
Have questions about Vervi? Need technical support? Want to share feedback? We're here to help you on your mental wellness journey.
Bug Reports
Report app issues or crashes
Feature Requests
Suggest new features
Frequently Asked Questions
Find answers to common questions about Vervi
General
What is VERVI?
VERVI is a gamified mood journal that transforms your emotional wellness journey into an engaging experience. Track your mood, grow your virtual garden, and discover patterns in your mental health through beautiful visuals and gentle insights.
Is VERVI free to use?
VERVI offers a free version with basic mood tracking and garden features. Premium features like custom moods, breathing exercises, and exclusive plants are available through our subscription plans.
Subscriptions & Billing
How do I start my free trial?
Download VERVI from the App Store and create your account. Your free trial starts automatically and includes access to all premium features for 7 days. No credit card required upfront.
How do I cancel my subscription?
Subscriptions are managed through the App Store. Go to Settings > [Your Name] > Subscriptions > VERVI, and tap 'Cancel Subscription'. You'll retain access until your current billing period ends.
What happens when my trial ends?
After your free trial, you'll keep access to basic mood tracking and your garden. Premium features like custom moods and exclusive plants will require a subscription to continue using.
Features
How do I unlock premium plants?
Premium plants are unlocked through consistent mood tracking with a VERVI subscription. Different plants become available as you reach various milestones and maintain tracking streaks.
What are custom moods and breathing exercises?
Custom moods let you create personalized emotion categories beyond the defaults. Breathing exercises are guided sessions that help you center yourself, with different techniques for various emotional states.
How does streak tracking work?
Your streak counts consecutive days of mood tracking. Maintaining streaks unlocks special garden rewards and helps build a consistent wellness habit. Don't worry - we understand life happens and offer streak protection options.
Troubleshooting
App won't load / crashes
Try force-closing and reopening the app. If issues persist, restart your device and ensure you have the latest version from the App Store. Contact us if problems continue - we're here to help!
I lost my data / plants
Your data should sync automatically with iCloud. Try logging out and back in, or check your iCloud settings. If data is still missing, contact support immediately - we may be able to help recover your garden.
My subscription didn't activate
Subscription activation usually takes a few minutes. Try refreshing the app or restarting it. If premium features still aren't available after an hour, contact support with your purchase receipt.
🐛 How to Report a Bug in the App
Found a bug? Help us fix it quickly by reporting it directly through the VERVI app. Follow these simple steps:
Step 1
Open Settings
In the VERVI app, tap your profile icon in the top right corner, then select 'Settings' from the menu.
Step 2
Find Help & Support
Scroll down in Settings and tap on 'Help & Support'. Then select 'Report a Bug' from the support options.
Step 3
Describe the Issue
Fill out the bug report form with details about what happened. Include steps to reproduce the bug if possible.
Can't access the app? No problem!
Report Bug via Email →💡 How to Request Features in the App
Have an idea to make VERVI better? Request new features directly through the app and help shape our roadmap:
Step 1
Access Feedback
Open the VERVI app and go to Settings. Look for 'Feedback & Ideas' or 'Suggest a Feature' option.
Step 2
Choose Feature Request
Select 'Request New Feature' from the feedback menu. You'll see a form designed specifically for feature ideas.
Step 3
Share Your Vision
Describe your feature idea in detail. Explain how it would help you and other users in their wellness journey.
Prefer to share your ideas via email?
Send Feature Request via Email →Help Shape VERVI's Future
Your ideas matter! Here's how you can request new features and improvements to make VERVI even better.
Email Your Ideas
Send us detailed feature requests via email. Include mockups, descriptions, or any inspiration you have.
Send Feature RequestJoin Our Community
Connect with other VERVI users to discuss ideas, vote on features, and collaborate on improvements.
Join CommunityBeta Testing
Get early access to new features and help us test them before they go live. Your feedback shapes the final product.
Become Beta Tester💳 Billing & Refund Policy
VERVI subscriptions are managed through the Apple App Store. All billing, subscription management, and refunds are handled by Apple's secure payment system.
For refunds: Please visit Apple's official support website or contact Apple Support directly. We cannot process refunds from our end as all transactions go through Apple.
🔐 Data & Privacy
Your privacy is our priority. VERVI stores your mood data and garden progress locally on your device and syncs securely with iCloud using Apple's encrypted infrastructure.
We never share your personal mood data with third parties. Your emotional journey is yours alone, and we're just here to help you track and understand it better.
Crisis Support
If you're experiencing a mental health crisis, please reach out for immediate help. VERVI is a wellness tool and not a replacement for professional mental health care.
Crisis Text Line
Text HOME to 741741
24/7 crisis support via text
National Suicide Prevention
Call 988
24/7 phone support